United Security Technology LLC
Al Otaiba Group of Companies
 
 

Services & Maintenance

 

Services1Services

 

Excellent service delivery is absolutely critical in today's highly competitive business world. UST recognize the customer service as a true differentiator and a driver of customer satisfaction. Team UST therefore, has set exceptional standards in customer service operations, which are reviewed and upgraded regularly for improvement. Whether in need of regular service agreement or occasional emergency help-desk support, we can tailor a service to suit clients' requirements. Our services include; Service Level Agreements (SLAs), Onsite Support (Per Call) and off site Support (Remote Sessions)

SLAs represent an integral part of our service offering. Under an SLA, service support and expert consultation are made available to clients. Our SLAs ensure clients' technology infrastructure is kept in optimum working condition. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost.

We offer On-site support for various systems. When contacted for service, we assign a product expert who can provide you with complete resolution of your problem at site. Our product expert visits your site and conducts assessment before recommending a course of action. The expert also handles escalation of call if needed. History data and reports shall be made available for future references. Highlights of On-site support services are:

Off-site or Remote Support ensures fast and cost-effective support to the customer. Problems can be fixed quickly with minimum impact on your business and without waiting for a product expert. Many tasks can be performed remotely including: